:root{--ink:#19372e;--muted:#6e8177;--line:#e0e8e1;--green:#176b53;--bg:#f4f7f2}*{box-sizing:border-box}body{margin:0;font:14px system-ui,Arial,sans-serif;background:var(--bg);color:var(--ink)}button,input,textarea,select{font:inherit}button{cursor:pointer;padding:10px 16px;background:white;border:1px solid var(--line);border-radius:9px;color:var(--ink);font-weight:600}button:disabled{opacity:.5;cursor:not-allowed}button.primary{background:var(--green);color:white;border-color:var(--green)}button.small{padding:7px 12px;font-size:12px}input,select,textarea{width:100%;border:1px solid var(--line);border-radius:8px;padding:12px;background:white;color:var(--ink)}textarea{resize:vertical;min-height:115px}label{display:block;font-size:12px;font-weight:600;margin:18px 0 8px}label input,label select,label textarea{margin-top:7px}label input[type=checkbox]{width:auto}form button.primary{margin-top:14px}small,.muted{color:var(--muted);font-size:12px;line-height:1.7}.brand{font-size:28px;font-weight:800;letter-spacing:-1px}.brand span{display:block;font-size:9px;letter-spacing:4px;margin-top:8px;font-weight:500}.auth{max-width:550px;margin:7vh auto;padding:24px}.auth>.brand{margin-bottom:35px}.auth-card{padding:32px;background:white;border:1px solid var(--line);border-radius:16px}.auth-card h1{font-size:25px;line-height:1.3}.auth-card p{color:var(--muted);line-height:1.7}.auth-card button{width:100%}.setup{background:#fff6df;border:1px solid #eedaa7;border-radius:10px;padding:16px;font-size:12px}.setup p{margin-bottom:0}.prototype{display:block;margin-top:25px;color:var(--green);text-align:center;font-size:12px}.workspace{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:100vh}.workspace aside{background:#13382b;color:#d6e4d9;padding:30px 22px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.workspace aside .brand{color:white;font-size:25px}.workspace nav{margin-top:50px}.workspace nav button{width:100%;margin:5px 0;text-align:left;border:0;background:transparent;color:#d6e4d9}.workspace nav button.active{background:#2c513d;color:#e5f5be}.account{margin-top:auto;font-size:11px;overflow-wrap:anywhere}.account p{font-size:11px;line-height:1.8;color:#a8bdb0}.account button{background:none;border-color:#587460;color:white;font-size:11px}.workspace main{padding:28px 32px;min-width:0}header{display:flex;align-items:center;justify-content:space-between;gap:20px}h1{font-size:29px;margin:8px 0 20px}h2{font-size:17px}.phase{background:#e4eddf;padding:7px 10px;font-size:10px;border-radius:7px}.phase-note{font-size:11px;color:var(--muted);margin:0 0 22px;line-height:1.8}.chat-layout{display:grid;grid-template-columns:310px minmax(0,1fr);border:1px solid var(--line);border-radius:13px;background:white;min-height:65vh;overflow:hidden}.conversation-list{border-right:1px solid var(--line)}.list-heading{display:flex;justify-content:space-between;align-items:center;padding:15px}.search{padding:0 15px;margin-top:0}.search input{font-size:12px}.conversation{width:100%;border:0;border-radius:0;border-bottom:1px solid var(--line);display:grid;gap:7px;text-align:left;padding:18px;background:white}.conversation.selected{background:#edf4e9;border-left:3px solid var(--green)}.conversation b{font-size:12px;color:var(--green)}.conversation strong{font-size:13px}.thread{display:flex;flex-direction:column;min-width:0}.thread-heading{padding:16px 22px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:15px}.thread-heading h2{margin:0 0 6px}.thread-heading>span{font-size:10px;background:#ecf1e7;padding:5px;border-radius:5px}.messages{flex:1;max-height:55vh;min-height:250px;overflow:auto;padding:24px;background:#f4f8f0}.bubble{padding:13px 16px;margin:0 30px 14px 0;background:white;border-radius:12px;box-shadow:0 1px 2px #173d2e0b}.bubble.own{background:#dff0d9;margin:0 0 14px 30px}.bubble.private{background:#fff0c8}.bubble p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}.bubble time{font-size:10px;color:var(--muted)}#message-form{padding:15px 20px;border-top:1px solid var(--line)}#message-form label{margin-top:0}.composer-context{font-size:11px;font-weight:600;color:var(--green);margin-bottom:12px}.send-row{display:flex;justify-content:space-between;align-items:center;gap:15px}.private-composer{background:#fff5dc}.panel{background:white;padding:22px;border:1px solid var(--line);border-radius:12px;margin-top:20px}.access-top{display:flex;align-items:center;justify-content:space-between;gap:20px}.access-top p{color:var(--muted);font-size:12px}.access-row{display:flex;gap:25px;align-items:center;padding:18px 0;border-top:1px solid var(--line);justify-content:space-between}.access-row>div{min-width:150px}.access-row small{display:block}.access-row span{font-size:11px}.empty{text-align:center;padding:50px 25px;color:var(--muted)}.empty form{max-width:400px;text-align:left;margin:auto}dialog{border:1px solid var(--line);border-radius:15px;padding:26px;max-width:540px;width:92vw;color:var(--ink)}dialog::backdrop{background:#102b2360}.dialog-heading{display:flex;justify-content:space-between;align-items:center}.dialog-heading button{border:0;font-size:22px}dialog .muted{margin-top:20px;line-height:1.8}#notice{display:none;position:fixed;bottom:24px;left:50%;transform:translateX(-50%);background:#183d2f;color:white;padding:15px 22px;border-radius:10px;max-width:90vw;z-index:100}#notice.visible{display:block}.loading{padding:50px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}@media(max-width:1000px){.workspace{grid-template-columns:170px 1fr}.workspace main{padding:20px}.chat-layout{grid-template-columns:240px minmax(0,1fr)}}@media(max-width:740px){.workspace{display:block}.workspace aside{position:static;height:auto;padding:18px}.workspace aside .brand{font-size:22px}.workspace nav{display:flex;margin:12px 0 0;gap:10px}.workspace nav button{width:auto}.account{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-top:12px}.account p{margin:0}.account button{margin-left:auto}.workspace main{padding:18px 12px}.chat-layout{display:block}.conversation-list{border-right:0;border-bottom:1px solid var(--line);max-height:300px;overflow:auto}.thread-heading h2{font-size:15px}.access-row{flex-wrap:wrap}.auth{margin:2vh auto}.auth-card{padding:24px}.phase-note{line-height:1.8}.access-top{align-items:flex-start}}

button:disabled{opacity:.45;cursor:not-allowed}

.invitation-actions{display:flex;gap:8px;flex-wrap:wrap}

.bubble button[data-action="edit-message"]{font-size:10px;padding:2px 6px;min-height:0;line-height:1.4;border-radius:5px;margin-left:6px;vertical-align:baseline}

.order-card{padding:16px 20px;border-top:1px solid var(--line);background:#f6f9f2}.order-heading{display:flex;justify-content:space-between;align-items:center;gap:10px}.order-card p{margin:8px 0}.order-status{font-weight:700;color:var(--green)}.order-card .muted{font-size:11px}.order-card details{font-size:12px;margin-top:8px}

.thread-heading h2{margin:4px 0 6px}.thread-subject{margin:0 0 7px;font-size:13px;color:var(--muted)}.bubble>small{display:block;overflow-wrap:anywhere;line-height:1.6}

.header-actions{display:flex;align-items:center;gap:10px}.health-tag{display:block;font-size:11px;font-weight:600;margin-top:8px}.connection-warning{font-size:12px;max-width:430px;color:#8b4b10}.connection-alert{padding:16px;margin:12px 0;background:#fff4dc;border:1px solid #edd5a4;border-radius:9px}.connection-alert.resolved{background:#f1f6ef;border-color:var(--line)}.connection-alert .invitation-actions{margin-top:12px}.connection-alert small{display:block}

.connection-cards{display:grid;gap:16px;margin:24px 0}
.account-card{border:1px solid #dce6df;border-radius:12px;background:#fff;overflow:hidden;box-shadow:0 2px 6px #183d2f05}
.account-card-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;padding:20px 22px 0}
.account-eyebrow{font-size:9px;letter-spacing:1.1px;font-weight:600;color:var(--muted)}
.account-card h3{font-size:17px;margin:6px 0 0;overflow-wrap:anywhere}
.environment-badge{white-space:nowrap;font-size:10px;padding:6px 10px;border-radius:20px;background:#eff2f6;color:#52637c}
.environment-badge.live{background:#e8f4ec;color:#236347}
.account-card-details{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(0,1fr) minmax(0,1.2fr);gap:20px;padding:22px}
.account-card-details>div>span{font-size:10px;color:var(--muted)}
.account-card-details p{font-size:12px;margin:7px 0 0;overflow-wrap:anywhere;line-height:1.6}
.saved-key{letter-spacing:2px}.saved-key small{letter-spacing:0;display:block;color:var(--muted);font-size:10px}
.connection-status{display:inline-flex;align-items:baseline;gap:6px;font-size:11px;font-weight:600;line-height:1.6;color:#63756a}
.connection-status i{display:inline-block;width:6px;height:6px;border-radius:50%;background:#98a69c;flex-shrink:0}
.connection-status.healthy{color:#17684d}.connection-status.healthy i{background:#249e70}
.connection-status.warning{color:#8e5714}.connection-status.warning i{background:#c98b26}
.account-card-warning{margin:0 22px 20px;padding:12px;border-radius:7px;background:#fff5df;color:#865418;font-size:12px;line-height:1.6}
.account-card-actions{padding:14px 22px;background:#f8faf7;border-top:1px solid #e8eee6;display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.account-card-actions>div{display:flex;gap:8px;flex-wrap:wrap}.account-card-actions button{font-size:11px;padding:8px 12px}
.order-connections-panel>details{border:1px dashed #d5e0d6;border-radius:8px;padding:14px 16px;margin:20px 0 28px;font-size:12px}
.order-connections-panel>details summary{cursor:pointer;color:var(--green);font-weight:600}
@media(max-width:600px){.account-card-details{grid-template-columns:1fr 1fr}.account-card-details>div:first-child{grid-column:1/-1}}
@media(max-width:600px){.account-card-heading{padding:16px 16px 0;flex-wrap:wrap}.account-card-details{padding:18px 16px;gap:16px}.account-card-actions{padding:12px 16px}.account-card h3{font-size:16px}}

.connection-search{max-width:440px;margin:22px 0 18px}.connection-search input{font-size:12px}
.connection-table{border:1px solid #dce6df;border-radius:10px;overflow:hidden;margin-bottom:24px}
.connection-table-head,.connection-summary{display:grid;grid-template-columns:minmax(130px,1.1fr) minmax(140px,1.4fr) minmax(105px,1fr) 16px;gap:18px;align-items:center}
.connection-table-head{background:#f4f7f2;padding:13px 18px;color:var(--muted);font-size:10px;font-weight:600}
.connection-record+.connection-record{border-top:1px solid #e4ebe2}
button.connection-summary{width:100%;border:0;border-radius:0;background:#fff;text-align:left;padding:18px;color:var(--ink);font-size:12px;cursor:pointer}
button.connection-summary:hover,button.connection-summary:focus-visible{background:#f5f9f2}.connection-record.expanded>button.connection-summary{background:#eef5eb}
.connection-org{font-weight:600;overflow-wrap:anywhere}.connection-email{font-size:11px;color:var(--muted);overflow-wrap:anywhere}.connection-chevron{color:var(--green);font-size:16px}
.connection-expanded{border-top:1px solid #e4ebe2;background:#fafcf8}.connection-expanded .account-card-details{padding:20px 18px;grid-template-columns:1fr 1fr 1.2fr}.connection-expanded .account-card-actions{padding:12px 18px}.connection-empty{padding:24px;text-align:center;color:var(--muted);font-size:12px}.unconnected-help{padding:6px 18px;font-size:12px;color:var(--muted);line-height:1.7}
@media(max-width:800px){.connection-table-head,.connection-summary{gap:10px;grid-template-columns:minmax(95px,1fr) minmax(115px,1.2fr) minmax(90px,1fr) 12px}.connection-table-head,button.connection-summary{padding:14px 12px}}
@media(max-width:550px){.connection-table-head{display:none}button.connection-summary{grid-template-columns:1fr 115px 12px;grid-template-areas:'org status arrow' 'email status arrow';gap:5px 12px}.connection-org{grid-area:org}.connection-email{grid-area:email}.connection-summary .connection-status{grid-area:status}.connection-chevron{grid-area:arrow}.connection-expanded .account-card-details{grid-template-columns:1fr 1fr}.connection-expanded .account-card-details>div:last-child{grid-column:1/-1}}

.connection-status.not-connected i{background:#dc3545}
.connection-pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 18px;color:#63756a;font-size:12px;border-top:1px solid #e7ede7}.connection-pagination>div{display:flex;align-items:center;gap:12px}.connection-pagination button{font-size:11px;padding:6px 10px}.connection-pagination button:disabled{opacity:.45;cursor:default}@media(max-width:550px){.connection-pagination{flex-wrap:wrap}}

.rating-summary:empty{display:none}.rating-summary{border-top:1px solid #dce6dc;margin-top:16px;padding-top:12px}.rating-summary h3{font-size:14px}.rating-entry{padding:8px 0}.rating-entry p{white-space:pre-wrap}.rating-options{border:0;padding:0;margin:20px 0 8px;display:flex;gap:8px}.rating-options legend{margin-bottom:10px}.rating-options label{position:relative;margin:0;flex:1}.rating-options input{position:absolute;opacity:0;width:1px}.rating-options span{display:block;padding:12px 8px;text-align:center;border:1px solid #dce6dc;border-radius:8px;cursor:pointer}.rating-options input:checked+span{background:#176c54;color:white;border-color:#176c54}.rating-options input:focus-visible+span{outline:3px solid #d0a136;outline-offset:2px}.rating-actions{display:flex;gap:12px;align-items:center}

.account-customer-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.account-card-actions{flex-wrap:wrap;gap:12px}#assign-customer-form select{max-width:100%}

.reference-request form{display:flex;align-items:end;gap:12px;flex-wrap:wrap}.reference-request label{margin:0;flex:1;min-width:160px}.reference-request button{margin:0 0 1px}

.booking-toolbar,.booking-actions,.booking-search,.booking-counts{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.booking-toolbar{justify-content:space-between}.booking-toolbar>div:last-child:has(>button){display:flex;gap:8px;flex-wrap:wrap}.booking-counts{margin:18px 0;padding:14px;background:#edf3e9;border-radius:8px}.booking-counts b{font-size:13px}.booking-search{align-items:end;margin:18px 0}.booking-search label{margin:0;flex:1;min-width:140px}.booking-search button{margin-bottom:1px}.booking-list-card{width:100%;display:flex;justify-content:space-between;gap:16px;text-align:left;padding:20px 8px;border:0;border-bottom:1px solid #e5ebe5;border-radius:0;background:white}.booking-list-card small,.booking-row-summary small{display:block;font-weight:400;color:#758479;margin-top:6px}.booking-rows{border:1px solid #e5ebe5;border-radius:10px;overflow:hidden}.booking-rows article+article{border-top:1px solid #e5ebe5}.booking-row-summary{display:grid;grid-template-columns:1.4fr 1fr 1fr 16px;gap:12px;width:100%;text-align:left;border:0;border-radius:0;padding:18px;background:white;font-size:12px}.booking-row-summary[aria-expanded=true]{background:#edf4e9}.booking-row-detail{padding:18px;background:#f7faf4;border-top:1px solid #e5ebe5}.booking-fields{display:grid;grid-template-columns:1fr 1fr;gap:10px 24px}.booking-fields p{margin-top:4px;white-space:pre-wrap}.booking-original{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;max-height:300px;overflow:auto;background:#f4f7f0;padding:12px}.booking-warning{color:#8c5516}.done{color:#176c54}.booking-actions{margin:18px 0}.booking-paste{min-height:260px}.booking-draft-row{padding:16px 0;border-bottom:1px solid #e5ebe5}.booking-check{display:flex;gap:10px;align-items:center}.booking-check input{width:auto}.booking-panel details{margin:15px 0}@media(max-width:650px){.booking-row-summary{grid-template-columns:1fr 1fr 14px}.booking-row-summary>span:first-child{grid-column:1/3}.booking-row-summary>span:last-child{grid-column:3;grid-row:1/3}.booking-fields{grid-template-columns:1fr}.booking-list-card{flex-wrap:wrap}}

.booking-entry-row{border:1px solid #dce5dc;border-radius:10px;padding:18px;margin:16px 0;background:#f8faf6}.booking-entry-row legend{padding:0 8px;font-weight:600;color:#176c54}.booking-entry-row label{display:block}.booking-entry-row input{background:white}#booking-entry-fields[hidden],#booking-entry-paste[hidden]{display:none}

.booking-no-match{margin:20px 0;padding:18px;border:2px solid #bc6921;border-left:6px solid #bc6921;border-radius:8px;background:#fff3dc;color:#703b0d}.booking-no-match strong{display:block;font-size:17px}.booking-no-match p{margin:8px 0 0;line-height:1.5}

.feedback-distribution{display:flex;flex-wrap:wrap;gap:16px;margin:16px 0 24px}.feedback-distribution span{display:flex;align-items:center;gap:6px;font-size:13px}.feedback-card{border:1px solid #dfe8dd;border-radius:10px;padding:20px;margin:12px 0;background:white}.feedback-card h3{margin:12px 0 6px}.feedback-comment{white-space:pre-wrap;overflow-wrap:anywhere}

[data-dispatcher-choice][hidden]{display:none}#dispatcher-org-people{max-height:340px;overflow:auto;border:1px solid #dfe8dd;border-radius:8px;padding:12px}#dispatcher-org-people label{padding:10px 0;border-bottom:1px solid #edf1ec}

.staff-ai-toolbar{padding:12px 20px;border-bottom:1px solid #e2e9df;background:#f7faf4;display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.staff-ai-toolbar>div{display:flex;gap:8px}.staff-ai-toolbar small{color:#6b7e72}.ai-result-text{white-space:pre-wrap}dialog blockquote{border-left:3px solid #d1dfd0;margin:12px 0;padding:6px 12px;overflow-wrap:anywhere}dialog blockquote p{white-space:pre-wrap}

.conversation-images{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0}.conversation-images a{display:flex;flex-direction:column;max-width:180px;gap:5px}.conversation-images img{max-width:180px;max-height:180px;object-fit:contain;border:1px solid #dce5dc;border-radius:6px;background:white}.image-review-layout{display:grid;grid-template-columns:minmax(240px,1fr) minmax(300px,1fr);gap:24px}.image-review-layout>section{min-width:0}.image-review-sources{max-height:70vh;overflow:auto;position:sticky;top:0}.image-review-sources figure{margin:10px 0}.image-review-sources img{width:100%;height:auto;border:1px solid #dce5dc}.image-review-sources figcaption{font-size:12px;color:#65786b;overflow-wrap:anywhere}dialog:has(.image-review-layout){width:min(1100px,94vw);max-width:1100px}.image-field-uncertain{background:#fff2d4;border-left:4px solid #bc6921;padding:10px}.image-field-uncertain small{display:block;color:#89500f;margin:5px 0}@media(max-width:700px){.image-review-layout{grid-template-columns:1fr}.image-review-sources{position:static;max-height:280px}}
/* Keep long menus scrollable while the account controls remain visible. */
@media(min-width:741px){
  .workspace>aside{height:100vh;height:100dvh;min-height:0;overflow:hidden;padding:24px 16px;gap:18px}
  .workspace>aside>.brand,.workspace>aside>.account{flex-shrink:0}
  .workspace>aside>nav{flex:1 1 auto;min-height:0;margin-top:12px;overflow-y:auto;overflow-x:hidden;overscroll-behavior-y:contain;scrollbar-gutter:stable;scrollbar-width:thin;scrollbar-color:#91ad9b #214536;padding-right:6px}
  .workspace>aside>nav::-webkit-scrollbar{width:8px}
  .workspace>aside>nav::-webkit-scrollbar-track{background:#214536;border-radius:8px}
  .workspace>aside>nav::-webkit-scrollbar-thumb{background:#91ad9b;border-radius:8px}
  .workspace>aside>.account{margin-top:0;padding-top:12px;border-top:1px solid #365747}
}
@media(max-width:740px){.workspace>aside>nav{flex-wrap:wrap;gap:4px}.workspace>aside>nav button{margin:2px 0}}

.booking-row-summary{grid-template-columns:1.4fr 1fr 1fr auto;align-items:center;transition:background-color .15s}
.booking-row-summary:hover{background:#eef5eb}
.booking-row-summary:focus-visible{outline:3px solid #176b53;outline-offset:-3px}
.booking-details-toggle{display:inline-flex;align-items:center;justify-content:center;white-space:nowrap;padding:8px 12px;border:1px solid #b7cdbf;border-radius:7px;background:#fff;color:#176b53;font-size:12px;font-weight:600}
@media(max-width:650px){.booking-row-summary{grid-template-columns:1fr 1fr auto}.booking-row-summary>.booking-details-toggle{grid-column:3;grid-row:1/3}}
.booking-live-status{display:block;font-size:12px;font-weight:400}.booking-live-status b{display:block;color:var(--green)}.booking-live-status small{display:block;font-size:10px;line-height:1.5;margin-top:4px}

/* Shared order-reference typography, including references within small metadata. */
.order-reference,.booking-live-status .order-reference,.conversation .order-reference,.booking-list-card .order-reference{display:inline-block;font-size:16px;font-weight:700;line-height:1.5;color:var(--ink);letter-spacing:.2px;font-variant-numeric:tabular-nums;overflow-wrap:anywhere}
.booking-live-status .order-reference{display:block;margin-top:4px}
.pickup-timing{display:block;padding:10px;margin-top:8px;border-radius:7px;background:#edf3e9;font-size:12px;line-height:1.6}.pickup-timing small{display:block}.pickup-overdue,.pickup-review{background:#fff0d5;color:#844b10;border-left:3px solid #b86716}.pickup-unavailable{background:#f1f2ef;color:#5b6961}.pickup-monitor-card{border:1px solid var(--line);border-radius:10px;padding:18px;margin:14px 0}
.workspace main .monitor-tabs{display:flex;gap:8px;margin:0 0 16px;flex-wrap:wrap}.workspace main .monitor-tabs button{width:auto;margin:0;padding:11px 18px;border:1px solid #b7cdbf;background:#fff;color:var(--ink);text-align:center}.workspace main .monitor-tabs button.active{background:var(--green);color:#fff;border-color:var(--green)}.workspace main .monitor-tabs button:focus-visible{outline:3px solid #91ad9b;outline-offset:3px}
.compliance-badge{display:inline-block;padding:7px 11px;border-radius:6px;font-weight:700}.compliance-green{background:#ddf2e4;color:#125635}.compliance-amber{background:#fff0cb;color:#795000}.compliance-red{background:#ffe3e1;color:#9a211c}.compliance-grey{background:#edf0ef;color:#495a54}.compliance-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:20px;margin:16px 0}.compliance-grid>div{display:flex;align-items:flex-start;flex-direction:column;gap:8px}.compliance-grid small{line-height:1.5}
.rider-colors{display:flex;flex-wrap:wrap;gap:8px}
.support-queues{display:flex;flex-wrap:wrap;gap:8px;margin:20px 0}.support-queues button{border:1px solid #c8d9d0;background:#fff;color:var(--ink);padding:10px 14px}.support-queues .selected{background:var(--green);color:white;border-color:var(--green)}.support-queues span{display:inline-block;margin-left:6px;font-weight:700}.support-filters{display:flex;align-items:end;flex-wrap:wrap;gap:12px;margin:20px 0}.support-filters label{flex:1;min-width:140px;margin:0}.support-filters .support-search{flex:3;min-width:260px}.support-records{border:1px solid #dde6df;border-radius:12px;overflow:hidden}.support-record{display:grid;grid-template-columns:2fr 1.4fr 1fr;gap:20px;width:100%;text-align:left;border:0;border-radius:0;border-bottom:1px solid #e4ebe6;background:white;padding:20px;color:var(--ink)}.support-record:last-child{border-bottom:0}.support-record:hover,.support-record:focus-visible{background:#f0f6ed;outline:2px solid #91ad9b;outline-offset:-2px}.support-record>span{display:flex;flex-direction:column;align-items:flex-start;gap:7px;min-width:0}.support-record strong{font-size:16px}.support-record small{line-height:1.5}.support-priority{padding:4px 8px;border-radius:5px;background:#edf1ee}.support-high{background:#fff0cb;color:#795000}.support-critical{background:#ffe3e1;color:#9a211c}.support-open{color:#176b56;text-decoration:underline;font-weight:700}.support-toolbar{padding:14px 20px;border-bottom:1px solid #dce6df;background:#fafcf9}.support-context{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:12px 0}.support-context>span{flex:1;min-width:180px}.support-context small,.support-history small{display:block;margin-top:5px}.support-dispute{background:#fff0cb;color:#795000;padding:12px;border-left:4px solid #b56a14;border-radius:5px}.support-escalated{color:#9a211c;font-weight:700}.support-history{padding-left:20px;max-height:280px;overflow:auto}.support-history li{margin:12px 0;line-height:1.5}.support-history p{margin:5px 0}@media(max-width:850px){.support-record{grid-template-columns:1fr}.support-filters .support-search{min-width:100%}}
.support-reply-tools{margin:10px 0;padding:10px;border:1px solid #dce6df;border-radius:8px;background:#fafcf9}.support-reply-tools>div{display:flex;gap:8px;flex-wrap:wrap;margin:10px 0}.support-template-body{white-space:pre-wrap;line-height:1.6}
.support-weekdays{display:flex;flex-wrap:wrap;gap:14px}.support-weekdays label{display:flex;gap:5px;align-items:center}.support-weekdays input{width:auto}.support-table-scroll{overflow-x:auto}.support-report-table{width:100%;border-collapse:collapse;margin:16px 0 26px;font-size:14px}.support-report-table th,.support-report-table td{padding:14px;text-align:left;border-bottom:1px solid #e0e7e1;white-space:nowrap}.support-report-table thead{background:#f0f5ed}.support-sla{font-size:13px;line-height:1.7;background:#edf3f0;padding:10px;border-radius:6px}

.partner-directory-row{display:flex;align-items:center;justify-content:space-between;gap:24px;border:1px solid #dbe5df;border-radius:12px;padding:20px;margin:14px 0}.partner-directory-row p{overflow-wrap:anywhere}.partner-thread-header{padding:20px;background:#f2f7ef;border-radius:12px;margin:20px 0}.partner-messages{display:flex;flex-direction:column;gap:16px;padding:16px 0}.partner-messages .bubble{max-width:94%;margin:0}.partner-compose-actions{display:flex;flex-wrap:wrap;gap:12px;margin:16px 0}.support-file-link{display:block;width:fit-content;max-width:100%;padding:10px 14px;border:1px solid #cfddd3;border-radius:8px;margin:8px 0;overflow-wrap:anywhere;text-decoration:none}.support-file-link:hover,.support-file-link:focus-visible{background:#e7f0e2;outline:2px solid #19705b}.support-management .access-row{gap:16px}.support-weekdays{display:flex;flex-wrap:wrap;gap:12px}@media(max-width:700px){.partner-directory-row{align-items:flex-start;flex-direction:column;gap:10px}.partner-messages .bubble{max-width:100%}}
:root{--ui-space:8px;--ui-radius:10px;--ui-focus:#19735a;--ui-danger:#a32c31;--ui-amber:#875214}
/* Shared workspace presentation. These rules do not alter workflow permissions. */
.workspace{grid-template-columns:244px minmax(0,1fr)}
.workspace>aside{padding:26px 18px;gap:22px;height:100vh;height:100dvh;min-height:0;overflow:hidden}
.workspace>aside>.brand{flex:0 0 auto;padding:0 10px}
.navigation-menu{flex:1 1 auto;min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-width:thin;scrollbar-color:#91ad9b #214536}
.navigation-menu>summary{display:none}
.workspace .workspace-navigation{display:block;margin:0;padding:0 4px 12px}
.navigation-group{margin:0 0 22px}
.navigation-group:last-child{margin-bottom:0}
.navigation-group h2{color:#a8c3b3;text-transform:uppercase;font-size:10px;line-height:1.5;letter-spacing:1.15px;font-weight:700;margin:0 10px 8px}
.workspace .workspace-navigation button{display:block;width:100%;min-height:40px;margin:3px 0;padding:10px 12px;font-size:13px;line-height:1.45;border-radius:8px;text-align:left;transition:background-color .12s ease}
.workspace .workspace-navigation button:hover{background:#244c3b;color:white}
.workspace .workspace-navigation button.active{background:#326348;color:white;box-shadow:inset 3px 0 #cce8a8}
.workspace>aside>.account{flex:0 0 auto;margin-top:0;padding:16px 10px 0;border-top:1px solid #365847}
.workspace>aside>.account b{font-size:12px;color:#edf5ee}
.workspace>aside>.account p{margin:8px 0 12px}
.workspace main{padding:30px clamp(20px,3vw,44px) 48px}
.workspace main>header{align-items:flex-start;flex-wrap:wrap;row-gap:12px}
.workspace-eyebrow{font-size:10px;letter-spacing:1.2px;font-weight:700;color:#647b6d}
h1{font-size:clamp(24px,2.2vw,30px);line-height:1.25;letter-spacing:-.6px;margin:8px 0}
.phase-note{font-size:13px;line-height:1.65;max-width:820px;margin:0 0 26px;color:#61766a}
.header-actions{flex-wrap:wrap;justify-content:flex-end;gap:8px;padding-top:4px}
.panel{padding:24px;border-radius:12px;margin-top:20px;box-shadow:0 2px 8px #14382b04}
.panel>h2:first-child{margin-top:0}.panel h2{font-size:19px;line-height:1.4}.panel h3{line-height:1.4}
button{min-height:40px;line-height:1.4;transition:background-color .12s ease,border-color .12s ease}
button:not(:disabled):not(.primary):hover{border-color:#9db5a6}
button.primary:not(:disabled):hover{background:#125a45;border-color:#125a45}
button.small{min-height:34px;font-size:13px;padding:7px 12px}
input,select{min-height:44px}input[type=checkbox],input[type=radio]{min-height:0;accent-color:var(--green)}
label{font-size:13px;line-height:1.5}input,select,textarea{border-color:#cedbd2}
input::placeholder,textarea::placeholder{color:#75857c;opacity:1}
:is(button,a,input,select,textarea,summary):focus-visible{outline:3px solid var(--ui-focus);outline-offset:3px}
.workspace aside :is(button,summary):focus-visible{outline-color:#d6edb9;outline-offset:2px}
input[aria-invalid=true],textarea[aria-invalid=true],select[aria-invalid=true]{border:2px solid var(--ui-danger)}
form [role=alert]{padding:12px 16px;border:1px solid #e1a7a7;border-left:4px solid #b23838;border-radius:8px;background:#fff2f1;color:#8c252a;line-height:1.6}
.booking-toolbar,.access-top,.order-heading{flex-wrap:wrap;row-gap:12px}.booking-toolbar>div:last-child:has(>button){display:flex;gap:8px;flex-wrap:wrap}
.invitation-actions,.partner-compose-actions{gap:8px}
.support-queues{gap:8px}.support-queues button{min-height:36px}
.support-queues button.selected,.monitor-tabs button.active{box-shadow:inset 0 -2px var(--green)}
.thread-heading>span,.health-tag,.compliance-badge{font-size:12px;line-height:1.5;font-weight:600}
.thread-heading>span{padding:5px 10px;border:1px solid #d9e5d7;border-radius:20px;text-transform:capitalize;white-space:nowrap}
.order-status{font-size:14px}.bubble time{font-size:12px}.bubble button[data-action=edit-message]{min-height:24px;font-size:11px;padding:2px 7px}
.panel details>summary,.order-card details>summary{cursor:pointer;padding:10px 0;font-weight:600;color:#176b53;line-height:1.5}
.panel details>summary:hover,.order-card details>summary:hover{text-decoration:underline;text-underline-offset:3px}
.empty{line-height:1.7;padding:40px 24px}.empty h2{color:var(--ink)}
dialog{padding:28px;box-shadow:0 20px 80px #12302530;max-height:calc(100dvh - 40px);overflow-y:auto}
.dialog-heading{align-items:flex-start;gap:16px}.dialog-heading h2{margin:0 0 16px;font-size:20px;line-height:1.4}.dialog-heading button{min-width:36px;min-height:36px;padding:3px 8px}
#notice{line-height:1.6;box-shadow:0 6px 30px #17392d30}
.skip-link{position:fixed;left:12px;top:-100px;background:white;padding:12px 18px;border:2px solid var(--green);border-radius:8px;color:var(--ink);z-index:200}.skip-link:focus{top:12px}
@media(min-width:741px){.navigation-menu:not([open])>.workspace-navigation{display:block}.navigation-menu::details-content{content-visibility:visible}}
@media(max-width:1100px) and (min-width:741px){.workspace{grid-template-columns:216px minmax(0,1fr)}.workspace>aside{padding:24px 12px}.workspace main{padding:24px 20px}.chat-layout{grid-template-columns:240px minmax(0,1fr)}}
@media(max-width:740px){.workspace{display:block}.workspace>aside{position:static;height:auto;overflow:visible;padding:18px 16px;gap:16px}.workspace>aside>.brand{padding:0}.navigation-menu{flex:none;overflow:visible;width:100%;border:1px solid #456650;border-radius:10px}.navigation-menu>summary{display:flex;justify-content:space-between;align-items:center;gap:16px;cursor:pointer;padding:12px;color:white;font-weight:700;min-height:44px}.navigation-menu>summary::after{content:'⌄'}.navigation-menu[open]>summary::after{content:'⌃'}.navigation-menu>summary span{font-size:12px;font-weight:400;color:#bfd6c7;margin-left:auto}.workspace .workspace-navigation{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;padding:12px;max-height:50dvh;overflow-y:auto;overscroll-behavior:contain}.navigation-group{margin:0}.navigation-group h2{margin-left:6px}.workspace .workspace-navigation button{min-height:44px;padding:10px 8px}.workspace>aside>.account{padding:12px 0 0;margin:0;gap:8px 14px;display:flex;align-items:center;flex-wrap:wrap}.workspace>aside>.account p{margin:0}.workspace>aside>.account button{margin-left:auto}.workspace main{padding:22px 14px 36px}.header-actions{justify-content:flex-start;padding:0}.phase-note{margin-bottom:20px}.panel{padding:18px;margin-top:16px}.booking-toolbar>div:last-child:has(>button){width:100%}.chat-layout{grid-template-columns:1fr}.thread-heading{padding:16px}.messages{padding:16px}.bubble,.bubble.own{margin-left:0;margin-right:0}.send-row{align-items:flex-start;flex-wrap:wrap}dialog{padding:22px;width:calc(100vw - 24px)}.connection-pagination{flex-wrap:wrap;gap:12px}}
@media(prefers-reduced-motion:reduce){button,.workspace .workspace-navigation button{transition:none}}

@media(max-width:740px){.navigation-menu:not([open])>.workspace-navigation{display:none}}
.home-intro,.home-section-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.home-intro h2{font-size:23px;margin:0 0 6px;letter-spacing:-.3px}.home-intro p{margin:0}.home-actions,.home-shortcuts{display:flex;flex-wrap:wrap;gap:8px}.home-shortcuts{margin:20px 0 24px}.home-section{background:#fff;border:1px solid var(--line);border-radius:12px;padding:24px;margin:22px 0}.home-section-heading{margin-bottom:16px}.home-section-heading h3{margin:0;font-size:18px}.home-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px}.home-card{text-align:left;padding:18px;border-radius:10px;display:flex;flex-direction:column;align-items:flex-start;gap:10px;min-height:150px;background:#f9fbf8}.home-card>span{font-size:13px;font-weight:600;line-height:1.5}.home-card strong{font-size:32px;line-height:1.2;font-variant-numeric:tabular-nums}.home-card small{margin-top:auto;color:#176b53}.home-card.home-tone-amber{background:#fff7e8;border-color:#e7c98c}.home-card.home-tone-red{background:#fff2f0;border-color:#e5ada8}.home-card:hover{box-shadow:0 3px 12px #153d2e0e}.home-section-note,.home-footnote{font-size:12px;line-height:1.7;color:var(--muted)}.home-section-note{margin:16px 0}.home-records{border-top:1px solid var(--line)}.home-record{display:flex;align-items:center;justify-content:space-between;gap:20px;width:100%;text-align:left;border:0;border-radius:0;border-bottom:1px solid var(--line);padding:16px 4px;background:white}.home-record>span{min-width:0}.home-record b,.home-record small{display:block;overflow-wrap:anywhere}.home-record b{font-size:14px;line-height:1.5}.home-record-status{font-size:12px;text-align:right;text-transform:capitalize;flex-shrink:0;max-width:45%}.home-record:hover{background:#f3f8ef}.home-record-status small{color:var(--green);margin-top:4px}.home-empty{font-size:13px;color:var(--muted);padding:18px 0}.home-load-error{padding:16px;border:1px solid #e6be82;border-left:4px solid #ac6a1d;border-radius:8px;background:#fff8e9;line-height:1.6;margin:16px 0}.home-footnote{margin:24px 0}@media(max-width:740px){.home-section{padding:18px}.home-cards{grid-template-columns:repeat(2,minmax(0,1fr))}.home-card{padding:14px;min-height:140px}.home-record{gap:12px}.home-intro h2{font-size:21px}}@media(max-width:380px){.home-cards{grid-template-columns:1fr}}
/* User manual: readable chapters, searchable contents and a clear download action. */
.manual-intro h2{margin-bottom:.4rem}.manual-download{display:inline-flex;align-items:center;justify-content:center;background:#176d57;color:white;border-radius:8px;padding:12px 18px;font-weight:700;text-decoration:none;white-space:nowrap}.manual-download:hover{background:#115440}.manual-download:focus-visible,.manual-contents a:focus-visible{outline:3px solid #d1a63e;outline-offset:3px}.manual-controls{display:grid;grid-template-columns:2fr 1fr;gap:18px;margin-top:22px}.manual-layout{display:grid;grid-template-columns:250px minmax(0,1fr);gap:22px;align-items:start}.manual-contents{position:sticky;top:16px;max-height:75vh;overflow:auto;padding:20px}.manual-contents h2{font-size:1.05rem;margin-top:0}.manual-contents a{display:block;padding:8px 0;color:#176d57;font-size:.88rem;line-height:1.4;text-decoration:none}.manual-contents a:hover{text-decoration:underline}.manual-chapter{padding:0;scroll-margin-top:20px;margin-bottom:14px}.manual-chapter summary{display:flex;gap:16px;align-items:center;justify-content:space-between;cursor:pointer;padding:22px;list-style:none}.manual-chapter summary::-webkit-details-marker{display:none}.manual-chapter summary small{display:block;color:#758681;font-size:.7rem;letter-spacing:.08em;margin-bottom:6px}.manual-chapter summary strong{font-size:1.08rem;line-height:1.4}.manual-expand{font-size:1.5rem;color:#176d57}.manual-chapter[open] .manual-expand{transform:rotate(45deg)}.manual-body{padding:0 22px 22px;line-height:1.7;max-width:850px}.manual-body li{padding-left:4px;margin:12px 0}.manual-body ol{padding-left:22px}.manual-audience{font-size:.85rem;color:#687d75}.manual-note{background:#f1f6ef;border-left:3px solid #7aa58b;padding:12px 16px;line-height:1.6;font-size:.92rem}.manual-layout [hidden]{display:none!important}@media(max-width:900px){.manual-layout{grid-template-columns:1fr}.manual-contents{position:static;max-height:220px}.manual-controls{grid-template-columns:1fr}}@media print{.manual-download,.manual-controls,.manual-contents{display:none}.manual-layout{display:block}.manual-chapter{break-inside:auto}.manual-body{display:block}}

.manual-new{display:inline-flex;margin-left:9px;align-items:center;background:#b42318;color:#fff;border-radius:12px;padding:2px 8px;font-size:.68rem;font-weight:800;line-height:1.4;vertical-align:middle}.manual-updates{background:#fff7f5;border:1px solid #f0c2bb;border-radius:9px;padding:16px 18px;margin:18px 0}.manual-updates h3{margin:0 0 8px}.manual-updates ul{padding-left:20px;line-height:1.6}
.device-settings{max-width:1000px}.device-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:18px;margin:20px 0}.device-cards article{padding:20px;background:#f4f7f0;border:1px solid #d9e5dc;border-radius:12px}.device-check{display:flex;align-items:center;gap:10px;margin:14px 0}.device-check input{width:20px;height:20px}.device-notice{padding:16px;border-left:4px solid #bb7824;background:#fff5df;border-radius:6px}.device-settings .actions{display:flex;gap:10px;flex-wrap:wrap}.device-settings h3{margin-top:8px}
.customer-linking{max-width:1120px}.linking-row{padding:18px 0;border-bottom:1px solid #dce6de;display:flex;justify-content:space-between;gap:16px;align-items:center}.linking-row p{margin:6px 0}.linking-row small,.linking-preview-row small{display:block;color:#536f65;margin-top:7px}.linking-row>div:last-child{display:flex;gap:8px;flex-wrap:wrap}.linking-map,.linking-preview{margin-top:28px;padding:22px;border:1px solid #dce6de;border-radius:12px;background:#f7faf5}.linking-preview-row{padding:14px 0;border-bottom:1px solid #dce6de}.customer-linking form label{display:block;margin-bottom:16px}.customer-linking .device-check{display:flex}.customer-linking input[type=checkbox]{width:20px;height:20px;flex-shrink:0}.customer-linking .actions{display:flex;gap:10px;flex-wrap:wrap}@media(max-width:680px){.linking-row{align-items:flex-start;flex-direction:column}.linking-map,.linking-preview{padding:14px}}